Computer Support Officers

Computer Support Officers (CSO) provide first level support for troubleshooting the Student Network and the Administration Network, PC’s, e-mail, printing and other functions. If the CSO cannot help you, they are authorised to escalate certain admin network problems to Commander Integrated Networks, our IT Management partners.

Contacting Computer Support Officers

Any students who experience difficulties with their computers or the network should complete a white report slip at Reception. The CSO's collect the slips daily and contacts the student to arrange a time they can come and assist.

CSO can help Students

• Windows installations.
• Microsoft Office installations.
• Data recovery for University /SIBT related information (deleted assignments etc.)
• Connect computers to the network once a “network account” has been purchased.
• Connection to the student network
• Install Anti-virus software
• Update MAC address listing

CSO can help corporate guests and visitors

• Configure computers for connection to the network guest account
• Connect guest laptop computer to the seminar room data projector