CSO’s provide first level support for troubleshooting the Student Network and the Administration Network, PC’s, e-mail, Printing and other functions. If the CSO's cannot help you, they are authorised to escalate certain admin network problems to Commander Integrated Networks, our IT Management partners.

The preferred method of contacting CSO’s for students is for resident students to contact the CSO on duty.

• Telephone – for staff only
• Email
• Visit and mark the Job list outside their room, for after office hours

Check wireless connections
Restart servers,Printer issues
Login issues, Escalating incidents

• Windows installations.
• Microsoft Office installations.
• Data recovery for University /SIBT related information (deleted assignments etc.)
• Connect computers to the network once a “network account” has been purchased.
• Connection to the student network
• Install Anti-virus software
• Virus detection and removal
• Update MAC address listing

Configure computers for connection to the network guest account
Connect guest laptop computer to the seminar room data projector